Return Goods Policy
Authorization
All returns must be authorized by HAND Enterprises prior to receipt. Product must be returned within 30 day of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged by contacting a HAND Enterprises customer support at customersupport@medlink365.com. Unauthorized returns may be returned to customer at customer’s expense, destroyed by HAND Enterprises at HAND Enterprises discretion, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written contract/agreement that includes specific return goods terms and conditions.
Return Procedure
After obtaining an RGA, each return must include the following information:
Customer’s name, address.
RGA number.
Original PO number or original HAND Enterprises order number.
Lot number and expiration dates where applicable.
Return Policy
Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from HAND Enterprises, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 30 days of receipt.
The following conditions will not be considered for return.
Pharmaceutical OTC items are non-returnable.
Products purchased more than three months prior to return request.
Special or custom products made to customer specifications or sold as non-returnable.
Products returned in altered or damaged packaging, or in packaging other than original packaging.
Packs that have been open, broken, breached or damaged.
Items in unsalable units of measure where product cannot be resold.
Returns prohibited by state law*.
Products with less than 3 months shelf life remaining based on expiration dates.
Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.
Damages or Shortages
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify HAND Enterprises of any damages in transit or product shortages within two (2) business days of receipt, or HAND Enterprises shall have no obligation to process credit or arrange for product replacement. Contact HAND Enterprises Customer Service at Customersupport@medlink365.com
Products Shipped in Error by HAND Enterprises
Customer must notify HAND Enterprises of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by HAND Enterprises are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.
Defective product
Defective product, properly noted damaged product and returns that are the result of a HAND Enterprises error may be returned at HAND Enterprises expense and for a full credit, subject to the other provisions of this policy.
Restocking Fee Schedule
Return from Date of Invoice Re-stocking fee Percentage
0 – 30 Days 5% / $25 minimum + Freight
not returnable unless expressly approved prior to receipt – contact your HAND Enterprises for additional information at customersupport@medlink365.com.